MARK — Midterm Audit Tracker

Participant Audit Check Loading...

Staff Audit Check Loading...

Audit Preparation Checklist Loading...

Open Incidents --

Missing Completion Notes --

Employment Screening --

Click "Run Credential Scan" to check all worker credentials against VisualCare. This uses browser scraping and takes 2-5 minutes.

Regulatory Risk Assessment --

Key Evidence Systems 3 Systems

D

DocuSign

Employment Contracts & Agreements

What auditors check:
• Signed employment contracts for ALL staff (SCHADS Award)
• Service agreements with participants
• Contractor agreements
• NDAs and confidentiality agreements
• Policy acknowledgment signatures

Action needed: Verify every active worker has a signed contract on file. Cross-reference VisualCare staff list against DocuSign envelope completions.

Loading DocuSign data...

V

VisualCare

Primary Client Management System

Core audit evidence stored here:
• Participant profiles, plans & consent forms
• Completion/progress notes (680+ analyzed)
• Incident reports & investigations
• Service agreements & funding
• Worker credentials & screening checks
• Rosters & timesheets
• Client documents (care plans, assessments, meeting PDFs)

Status: Checking...

N

NGO Training Centre

Staff Training & Compliance

What auditors check:
• Mandatory training completion for all staff
• NDIS Worker Orientation Module (Quality, Safety & You)
• Incident management training
• Restrictive practices awareness
• Manual handling / WHS training
• Medication management training
• Positive Behaviour Support awareness
• Ongoing professional development records

Action needed: Export training completion reports for all active staff. Map against mandatory training requirements. Identify gaps and enrol staff before audit.

Needs Verification

Internal Audit Schedule — Execution Tracker Module 1, 2a, 5

You have internal audit schedule PDFs for Modules 1, 2a, and 5. Auditors want evidence these were actually executed, not just filed. Each audit item below needs: date completed, findings, actions taken, sign-off.

Document Readiness Checklist --

Audit Coach — Why This Matters Module 2a

What auditors actually check:
They don't just check you HAVE policies. They check you USE them.

Module 2a — Verification Module covers:
• Provider Governance — Board/director oversight, strategic planning, business plan, financial plan
• Operational Management — Policies, procedures, quality systems, feedback mechanisms
• Employment Screening — NDIS Worker Screening, police checks, Working with Children, qualifications
• Continuity of Supports — Business continuity plan, handover processes, what happens if things go wrong

The #1 audit finding nationally: "Provider has policies but cannot demonstrate implementation." Every register, incident, and note is evidence that you walk the talk.

Your strengths going in:
• VisualCare is capturing completion notes (680+ analyzed)
• Note monitor is active and catching gaps
• All 341 incidents closed with office comments, outcomes, and follow-up actions
• All incidents categorised (LOW/MEDIUM/HIGH/EXTREME) with priorities set
• All reportable incidents have 24h and 5-day reports filed
• 120+ policy documents in the knowledge base

Remaining gaps:
• Business plan and financial plan need updating
• Registers need to be current (risk, complaints, feedback, training)
• Internal audit schedule needs evidence of execution
• 32 LOW/MEDIUM risk incidents still missing office comments (non-critical)